Michael Davis
Mellow Mushroom is a full-service pizza chain with 163 locations, each with its own unique personality. The brand has recently undergone a rebranding to cater to the shift towards online interaction. Mellow Mushroom offers coupons and discount codes to customers, who can order online for pickup or delivery. The chain has received mixed reviews, with some praising the food and service and others complaining about poor customer service, long wait times, and quality issues.
| Characteristics | Values |
|---|---|
| Number of reviews on Sitejabber | 14 |
| Sitejabber rating | 2.1 stars |
| Tripadvisor rating | 4.3 stars |
| Number of reviews on Tripadvisor | 809 |
| Number of coupons available | 13 |
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What You'll Learn
Mellow Mushroom credit card
Mellow Mushroom does not have its own credit card. However, the company does offer gift cards, which can be purchased with a valid VISA, MasterCard, Discover, or American Express. These gift cards are subject to CashStar's Privacy Policy and terms and conditions. There are also certain state laws that do not allow limitations on implied warranties or the exclusion or limitation of certain damages regarding gift cards.
Mellow Mushroom also does not currently have any affiliate marketing programs. However, there are other pizza brands with similar offerings that do offer loyalty programs, such as Pizza Hut, Papa Murphy's, and Jet's Pizza.
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Customer reviews
Mellow Mushroom has received mixed reviews from its customers. On Sitejabber, the pizza chain has a rating of 2.1 stars from 14 reviews, indicating that most customers are generally dissatisfied with their purchases. Many customers have complained about the lack of toppings on their pizzas, with some also criticising the restaurant's customer service and long wait times. One customer wrote:
> "These people don't care... I ordered a large pizza with mushroom and sausage... if it had 6 mushrooms on it, it was a miracle... and the sausage, I think I saw like 4 tiny pieces... not to mention the crust is like 3 inches wide so the centre is just cheese and no toppings? Is it that hard to make a great pizza?"
However, Mellow Mushroom has also received some positive reviews, with customers praising the flavour, quality, and crust of their pizzas. One customer on Tripadvisor described Mellow Mushroom as having the "best pizza [they've] ever had in [their] life", with another praising the restaurant's "super friendly service".
Some customers have also commended Mellow Mushroom's unique dining experience, pleasant atmosphere, and good music. The restaurant also offers online ordering and promo codes, which some customers have found appealing.
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Quality of food
Mellow Mushroom has received mixed reviews for the quality of its food. On Sitejabber, it has a rating of 2.1 stars from 14 reviews, with several customers expressing disappointment with their purchases. Common complaints include a lack of toppings on pizzas, poor customer service, and overpriced food. One reviewer mentioned that their pizza had very few mushrooms and sausages, and that the crust was too thick, resulting in a lack of toppings in the centre. Another reviewer criticised the Cloud 9 wings, describing them as tiny, overcooked, and greasy.
However, Mellow Mushroom has also received positive reviews on Tripadvisor, with some customers praising the quality of the food. The Mellow Mushroom in Carmel, Indiana, has a rating of 4.2 out of 5 stars on Tripadvisor, with 70 unbiased reviews. Several reviewers have highlighted the variety of vegetarian, vegan, and gluten-free options available, as well as the freshness and high quality of the ingredients used. The San Antonio, Texas, branch has been praised for its vegan options, with customers raving about the juicy and perfectly seasoned wings, as well as the extensive pizza options and delicious stone-baked crust. The Myrtle Beach branch has also received positive reviews, with one customer claiming it serves the "best pizza" they've ever had, praising the toppings, cheese, and crust.
Mellow Mushroom is known for its fresh, high-quality ingredients and accommodation of various dietary restrictions. They offer vegetarian, vegan, and gluten-free options, with gluten-free pizza crusts and brownies baked using certified gluten-free procedures. Their salads are low in calories and are highlighted as a healthier option. The "Magic Mushroom Soup" is a popular choice for vegetarians, and their bruschetta has been described as "perfect" by one reviewer.
While Mellow Mushroom has received some negative feedback regarding the quality of its food, there are also many positive reviews highlighting the freshness and variety of their offerings. The chain seems particularly popular among those with dietary restrictions, such as vegetarians and vegans, who appreciate the accommodating menu options.
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Quality of service
Mellow Mushroom is a pizza restaurant with 10 locations. The quality of service at Mellow Mushroom appears to vary across locations. While some customers have reported positive experiences, others have complained about the service and food quality.
Some customers have praised Mellow Mushroom for its convenient online ordering system, which allows customers to order for pickup or delivery. The website also enables customers to explore the menu, learn about the restaurant's food philosophy, and shop for merchandise. Additionally, Mellow Mushroom accepts credit and debit cards for online orders, and customers can save their payment information for future purchases.
On the other hand, several negative reviews mention issues with the service and food quality at specific locations. For instance, one review criticizes the management at the Cary, NC location, claiming that the current manager has no restaurant experience and that the quality of the restaurant has suffered as a result. Another review expresses disappointment with the lack of toppings on their pizza and the excessive width of the crust.
Some customers have also reported issues with the pickup process, finding it inconvenient to have to go to the bar to ask about their order. Additionally, Mellow Mushroom does not currently offer a loyalty or rewards program, which may be a drawback for frequent customers.
Overall, while Mellow Mushroom provides certain conveniences like online ordering and credit card acceptance, there are mixed reviews regarding the quality of service across different locations. The absence of a loyalty program may also be a factor for customers considering their dining options.
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Online ordering
Mellow Mushroom, a pizza chain known for its stone-baked pizzas, allows customers to place online orders for pickup or delivery. The website combines online ordering and brand information, making it easier for customers to interact with the brand. The chain has more than 160 stores across the United States, and a significant portion of its business comes from pickup and delivery, with some locations seeing more than 40% of their business from these services.
To place an online order, customers can visit the Mellow Mushroom website and click 'Order Now' in the top right corner. They can then add items such as pizzas, calzones, salads, and wings to their basket and proceed to checkout by clicking the cart icon and the 'Checkout' button. Mellow Mushroom accepts all major credit and debit cards for online orders, and customers can save their payment information for future use.
The chain also offers various deals and promotions throughout the year, including exclusive savings for members of the Mellow Mushroom eClub. Customers can also earn points through the Mellow Mushroom Rewards program and receive $10 credit for every 100 points earned. Additionally, Mellow Mushroom provides coupons, promo codes, and discounts, with some locations offering a 10% discount for students, military personnel, and first responders.
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